UK Delivery

Standard Delivery

3–5 working days - £2.95


FREE standard delivery when you spend over £40.

Tracked Express Delivery

24–48 hours - £4.95

Available on eligible orders placed before 3pm Monday to Friday.

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

Dispatch & Processing

We aim to prepare and dispatch orders as quickly as possible.

Orders placed after the Express delivery cut-off, at weekends or on public holidays will be processed from the next working day.

Once your order has been dispatched, you'll receive any available delivery and tracking information.

Tracking Your Order

Where tracking is available, you can follow the progress of your delivery using our Track Your Order page.

Please allow a little time after dispatch for tracking information to update.

Where Is My Order?

If your expected delivery window has passed, first check the tracking information provided with your order.

If your parcel still hasn't arrived, please contact us through our Contact Us page with your order number and we'll help investigate it.

Delivery Addresses

Please check your delivery address carefully before completing your order.

If you notice an error after ordering, contact us as soon as possible.

We'll always try to help, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Delayed or Missing Deliveries

Occasionally, deliveries may take longer than expected due to circumstances outside our normal control.

If your delivery appears to be delayed or missing, please contact us and we'll help look into it.

Pawda London remains responsible for your order until it has been delivered to you, or to someone you have nominated to receive it on your behalf.

Damaged or Incorrect Orders

If your order arrives damaged, defective or you receive the wrong item, please contact us as soon as possible.

Include your order number and photographs where helpful so we can resolve the issue as quickly as possible.

For further information about returns and refunds, please see our Refund Policy.

Need Help?

If you have any questions about your delivery, visit our Contact Us page and we'll be happy to help.

Nothing in this Shipping Policy affects your statutory rights.