The best way to choose a size is to measure your dog rather than relying on breed alone.

For harnesses, measure around the base of the neck and the widest part of the chest. For collars, measure comfortably around the neck where the collar would normally sit.

Visit our Size Guide for full measuring instructions and product measurements.

If your dog falls between two harness sizes, we generally recommend choosing the larger size and adjusting the straps for a comfortable fit.

Always check the individual product page and Size Guide before ordering.

The fit should be secure without being restrictive.

As a general check, you should be able to comfortably slide two fingers between the accessory and your dog.

Always check the fit before heading out, particularly if the straps have recently been adjusted.

Our adjustable harnesses are designed so you can fine tune the fit for your dog.

Check the individual product page for the features of the specific harness you are purchasing.

Always follow the care instructions shown on the individual product page or product care label.

Where a product is stated as machine washable at 30°C, fasten the buckles before washing and allow it to air dry fully before use.

Different materials and future collections may require different care, so always check the instructions for your specific product.

Yes. Pawda London harnesses, collars and leads can be purchased individually, subject to availability.

You can also pair matching pieces from the same collection to create the full look.

Yes. Our collections are designed so the harness, collar and lead can be styled together for a coordinated look.

You can still purchase and wear each piece individually.

Standard delivery is £2.95.

Standard delivery is free when you spend over £40.

Tracked Express Delivery is available for £4.95, where available.

Standard UK delivery normally takes 3–5 working days.

Tracked Express Delivery normally takes 24–48 hours when an eligible order is placed before 3pm Monday to Friday.

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

Where tracking is available for your order, you can use our Track Order page to follow its progress.

First check any tracking information provided with your order.

If your expected delivery window has passed and you still haven't received your order, contact us through our Contact Us page and we'll help you look into it.

Yes. Pawda London offers a 30-day return policy on eligible items.

Items should be returned unused and unworn, with their tags and original packaging, together with proof of purchase.

Your statutory rights are not affected.

Please contact Pawda London before sending your item back.

We'll provide the relevant return instructions once your return request has been reviewed.

Please do not send a return without first contacting us.

If you need a different size, the simplest option is to return the original eligible item and place a new order for the size you need.

This helps you secure the replacement size while it is still available.

Please contact us as soon as possible if your order arrives damaged, defective or you receive the wrong item.

Include your order details and photographs where helpful so we can look into the issue.

Once your return has been received, inspected and approved, the refund will be processed back to your original payment method.

Your bank or payment provider may require additional time before the refund appears in your account.

Some products may be restocked.

For restock announcements, new collections and upcoming releases, join the Pawda London mailing list or follow @PawdaLondon.

No. Adding an item to your basket does not reserve the stock.

Your item is only secured once your order has been successfully completed.

If you need to change or cancel an order, contact us as soon as possible after placing it.

We'll always try to help, but once an order has entered processing or has been dispatched, we may not be able to make changes.

Pawda London E-Gift Cards are delivered digitally by email.

No physical gift card is posted.

Yes. You can enter the recipient's details and include a personal message when purchasing an E-Gift Card.

Where scheduled delivery is available, you can select a future delivery date when purchasing your E-Gift Card.

Pawda London E-Gift Cards do not currently have an expiry date.

You can get in touch through our Contact Us page.

For questions about an existing order, including your order number will help us assist you more quickly.

Simply select the Unsubscribe link at the bottom of any marketing email from Pawda London.

Join our mailing list, follow @PawdaLondon or visit the Pawda London Journal for new collections, dog friendly finds, product advice and Pawda London updates.

Visit our Contact Us page and we'll be happy to help.